Partner Onboarding, KYC and Seller Verification Policy

1. Scope

This policy applies to businesses and service providers seeking to list and receive bookings through BookingDyno, including sports facilities, hotels, resorts, accommodations, event venues, rental businesses and other approved service-based merchants. It applies to initial onboarding, payment activation, payout setup and ongoing account review.

2. Core onboarding principles

• Know the Partner: establish the legal identity, ownership, management and authorized representative of the business.
• Verify the business: confirm that the entity exists and that its intended services are consistent with its registration and public/business presence.
• Verify the service: assess whether the services and listings are genuine, lawful and appropriate for BookingDyno.
• Verify the payout destination: require a verified settlement account connected to the Partner or otherwise approved through documented verification.
• Apply risk-based review: request enhanced information where business type, transaction behavior, ownership, jurisdiction or other factors indicate higher risk.
• Maintain records: retain onboarding and verification records in accordance with applicable legal, privacy and business requirements.

3. Information collected from Partners

BookingDyno collects information appropriate to the Partner's legal form and intended use of the platform. This may include:

• Legal entity or registered business name, trade name and business registration number.
• Registered and operating address, service locations, contact numbers and official email addresses.
• Business category, description of services, website and relevant social media or public business presence.
• Names and details of directors, officers, owners, beneficial owners and authorized representatives where applicable.
• Tax registration details and relevant business permits or licenses where applicable.
• Settlement or withdrawal account details and evidence of account ownership where required.
• Expected booking volume, average transaction size and other information needed for risk assessment or payment-provider onboarding.

4. Supporting documents

Depending on the Partner's entity type, location, risk profile and payment requirements, BookingDyno may request one or more of the following documents:

5. Onboarding workflow

1. Application submission - The Partner submits business, ownership, contact, service and expected transaction information through BookingDyno or the applicable onboarding channel.
2. Document collection - BookingDyno collects the documents required for the Partner's entity type and risk profile.
3. Identity and authority verification - BookingDyno verifies the business identity and the authority of the person acting for the Partner.
4. Business and service review - BookingDyno reviews the proposed service categories, pricing, business presence and available supporting evidence.
5. Payment-provider verification - Where online payments or payouts are requested, the Partner must complete any verification required by Xendit or another approved payment service provider.
6. Risk review and decision - BookingDyno approves, conditionally approves, requests more information, restricts or declines the Partner based on the available information and applicable risk controls.
7. Listing activation - Listings may be published after applicable onboarding requirements are satisfied. Payment and payout capabilities may have additional activation conditions.
8. Ongoing monitoring - BookingDyno may periodically review account activity, documents, ownership, payout details, customer complaints, disputes and other risk indicators.

6. Seller and service verification

BookingDyno seeks to verify that the Partner is a genuine business and that the services it proposes to list are consistent with the verified business. Verification may include review of corporate records, permits, public business information, service location, photos, customer-facing channels, pricing, booking rules and other evidence.

Listings may be rejected or removed if the service cannot be reasonably verified, appears misleading or unlawful, falls outside approved categories, materially differs from the Partner's verified business, or presents unacceptable customer, fraud or regulatory risk.

7. Sanctions, prohibited parties and higher-risk cases

BookingDyno does not knowingly onboard a Partner that is prohibited by applicable law, sanctions requirements or payment-provider rules. Where sanctions screening is required for the Partner, its beneficial owners, directors or authorized representatives, BookingDyno will ensure that screening is completed through BookingDyno, the applicable payment provider, or another approved screening method before the relevant payment capabilities are enabled.

Potential matches or other material concerns are escalated for manual review. BookingDyno may request additional identification, ownership information, source-of-business information or other evidence before a decision is made.

8. High-risk jurisdictions and restricted activities

BookingDyno's current marketplace is focused on partners operating in the Philippines. Partners from other jurisdictions or those presenting heightened geographic, regulatory, ownership or business-model risk may be subject to enhanced due diligence or may be declined.

BookingDyno does not permit the platform to be used for unlawful goods or services, sham transactions, unlicensed regulated financial services, illegal gambling, weapons, controlled substances, counterfeit goods, prohibited adult services, or other activities that are prohibited by law or by BookingDyno's payment-provider requirements.

9. Payout account verification

Payment and payout functionality is enabled only through approved payment infrastructure. The Partner must provide a settlement or withdrawal account that can be validated for the verified Partner. Where the account holder name differs from the verified Partner name, additional documentary evidence and approval may be required before use.

Changes to payout information may trigger re-verification. BookingDyno may delay or restrict settlement where account ownership cannot be reasonably established or where a payment provider requires further review.

10. Fraud and transaction-risk monitoring

BookingDyno monitors booking and account activity using administrative review and available payment-provider controls. Risk indicators may include unusual booking velocity, repeated failed payment attempts, duplicate or inconsistent bookings, abnormal cancellations or refunds, chargebacks, account takeover indicators, unusual changes to payout information, or transactions inconsistent with the Partner's expected business activity.

Suspected fraud or other material risk may result in enhanced review, temporary restrictions, a request for supporting evidence, cancellation or refund of affected transactions, delayed settlement, account suspension or escalation to the payment provider or relevant authority where required.

11. Ongoing due diligence and information updates

Partners must keep onboarding information accurate and must promptly inform BookingDyno of material changes. BookingDyno may request refreshed documents or repeat verification where documents expire, ownership changes, transaction activity materially changes, a new service category is added, complaints or disputes increase, payout details change, or a payment provider requires renewed due diligence.

12. Decision outcomes and escalation

• Approved - onboarding requirements are satisfied and the Partner may proceed subject to product-specific activation requirements.
• Conditionally approved - the Partner may proceed with limited functionality while specified documents or controls are completed, where permitted.
• Pending information - activation is paused until requested information or documents are received and verified.
• Restricted or rejected - BookingDyno may decline or restrict a Partner where information cannot be verified, material risk is unresolved, prohibited activity is identified, or required payment-provider approval is not obtained.
• Suspended or terminated - an existing Partner may be suspended or terminated if later information indicates fraud, material misrepresentation, prohibited activity, serious customer harm or a significant compliance concern.

13. Privacy, confidentiality and document handling

Onboarding information and identity documents are handled in accordance with applicable privacy and data protection requirements. Access is limited to personnel and service providers with a legitimate business, legal, security or compliance need. Information may be shared with Xendit or another approved payment provider where necessary for KYC, payment processing, fraud prevention, risk review, compliance or investigation purposes, subject to applicable privacy requirements.

14. Record retention

BookingDyno retains onboarding, verification and related business records for the period reasonably required by applicable law, contractual requirements, payment-provider requirements, dispute management and legitimate business needs. Records are protected using reasonable organizational and technical safeguards.

15. Roles and responsibility

BookingDyno management is responsible for approving this policy and ensuring that appropriate onboarding controls are maintained. Authorized operations, compliance, finance and customer-support personnel may participate in verification and monitoring according to their assigned responsibilities. Payment-provider verification remains subject to the provider's own independent review and approval.

16. Policy review

This policy may be updated as BookingDyno expands its products, partner categories, payment capabilities, regulatory obligations or risk controls. The public version will be updated when material changes are adopted.